You can move a booked session until it starts, or while you have it reopened. A cancelled or completed session can't be moved. Open the request and press Reschedule this session, or open the session in Calendar and press Reschedule. Rosa stands in for your client's name.
Find Reschedule this session in the Booked card on the request, under Go to session day. In Calendar, Reschedule is under the session's date and time, until it starts.
Under New time, keep the length or pick another: 2 hrs, 3 hrs, Half day, Full day or Custom. The row opens on the session's own length. Custom takes 0.5 to 12 hours, in half-hour steps.
Pick one of your open times, or press Pick another date and fill in New date and New start. Cake lists open times at that length and doesn't count this session's own time as busy.
Check Time zone for the new time. It starts as the zone the session was booked in.
Press Review reschedule. Check the old time and the new one, then press Confirm reschedule.
Cake says Session rescheduled and shows the new time. Press Done.
Note: The deposit stays with the session. A move doesn't change the payment.
To change only the length, press Change length on the request. It works until the session starts. A reopened session can be moved, but not lengthened.
On the request, press Change length. It's in the Booked card, next to Reschedule this session.
Pick 1 hr, 2 hrs, 3 hrs or Half day, or type hours in New length in hours. It takes up to 24 hours, in quarter-hour steps. The start stays where it is.
Press Review length, then Confirm new length. Cake says Length changed.
Note: Cake checks only the added time against your Google Calendar and your other bookings.
- Busy time in Google Calendar: Cake shows the overlap and Book anyway. Press it to go ahead. You can't confirm until you do.
- Another booked session: When you reschedule, Cake says Another session overlaps this time. The button turns into Book anyway. Press it to move the session over that one. Change length says That runs into another session. and works the same way.
- A time a client is holding: You can't book over a time a client is holding or paying for by card. Cake says it's holding or reserving the time, and asks you to pick another start.
A new start time sends your client one email. Rosa's email is headed Your appointment moved. It shows the old time and the new one, says the deposit and everything else stay the same, and links to Rosa's page for the new time. The move itself sends no text.
Reminders you've turned on move with the session.
If you only change the length, no email goes out. Rosa's appointment page shows the new length. A reschedule that keeps the same start works the same way.
Your client can't move the session from their page. They message you from it, or reply to the email. Then you make the change.
I don't see Reschedule this session.
The session has started or passed, it's cancelled or completed, or the request isn't booked yet. A session you reopened can still be moved, until the end of its day.
Cake says the session was rescheduled in another tab.
Close the panel and check the current time before you try again.
Wrapped a session by mistake? Read Wrap up a session.
Write to support@cake.ink or tell us in Discord. A screenshot of the request helps us see what you see.